Most frequently asked questions and answers
Which payment methods are accepted?
We accept payments via the following options:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Apple Pay
- Google Pay
- PayPal
What are the shipping costs?
The shipping costs are a flat rate of €4.90 for all deliveries within the EU. Shipping is free for orders over €150.
Which countries does Sauvage Denim deliver to?
We deliver to all countries in the European Union.
How will my order be dispatched?
We ship all orders with DHL. You will receive a tracking number as soon as your parcel has been dispatched.
How long does shipping take?
The delivery time is usually 3-4 working days within the EU.
Can I return my order?
Yes, you can return your order within 14 days of receipt. You can find more information on this in our returns policy.
Is there free shipping?
Yes, we offer free shipping for orders over €150.
How can I contact customer service?
You can contact us at any time via our contact form on the website or by email. We usually reply within 24 hours.