Frequently asked questions and answers
Which payment methods are accepted?
We accept payments via the following options:
- Credit cards (Visa, Mastercard, American Express)
- debit cards
- Apple Pay
- Google Pay
- PayPal
How much are the shipping costs?
The shipping costs are a flat rate of €4.90 for all deliveries within the EU. Shipping is free for orders over €150.
Which countries does Sauvage Denim deliver to?
We deliver to all countries in the European Union.
How will my order be shipped?
We ship all orders with DHL. You will receive a tracking number once your package has been shipped.
How long does delivery take?
The delivery time is usually 3-4 working days within the EU.
Can I return my order?
Yes, you can return your order within 14 days of receipt. Please see our returns policy for more information.
Is there free shipping?
Yes, we offer free shipping for orders over €150.
How can I contact customer service?
You can reach us at any time using our contact form on the website or by email. We usually respond within 24 hours.